Ajman Government Strengthens Digital Future As Finance Department Upgrades Key Services For Better Efficiency

The Ajman Department of Finance has reaffirmed its focus on improving customer experience by organising a dedicated Customer Gathering to highlight recent upgrades made to two key services: Financial Enquiries and Consultations and User Access Permissions for Systems and Applications. The event created an opportunity for customers to review the latest improvements, share feedback, and provide suggestions aimed at strengthening service efficiency and quality in line with Ajman Government’s vision of achieving zero bureaucracy.

The selected services play a crucial role in supporting government entities by ensuring smoother access to financial information, consultations, and digital platforms. The latest enhancements were introduced to make procedures simpler, reduce administrative requirements, minimise service steps, and improve the speed of completing transactions. These improvements reflect the Department’s ongoing efforts to provide more responsive, flexible, and customer-focused solutions that meet evolving needs.

During the gathering, the Department showcased the complete service journeys before and after the improvement process, demonstrating how the updates have contributed to greater operational efficiency and an enhanced customer experience. The presentation highlighted the changes implemented, including simplified processes and improved accessibility, while also outlining potential areas for future development.

The session also encouraged open communication between the Department and customers, allowing participants to discuss their experiences, identify challenges, and suggest new ideas that could further improve service delivery. Customer engagement formed a central part of the discussion, helping the Department better understand expectations and explore practical solutions for continued advancement.

Feedback collected during the gathering will support the Department’s ongoing service development strategy. All suggestions and recommendations will be reviewed based on their feasibility, expected benefits, and potential impact on service performance. Selected proposals will contribute to future improvement plans designed to enhance efficiency, strengthen digital services, and deliver measurable improvements for customers and government entities.

Through these initiatives, the Ajman Department of Finance continues to strengthen its commitment to innovation, customer satisfaction, and streamlined government services, supporting the wider goal of building a more efficient and agile public sector.

HE Marwan Ahmed Al Ali, Director General of the Ajman Department of Finance, said: “We believe that the most effective government services are built around the customer experience. Guided by this approach, we continuously review and simplify our services and procedures while drawing on customer feedback to identify opportunities for improvement, enhance access to financial and digital services, and elevate the overall experience.”

He added: “The Customer Gathering provides an important platform for direct engagement with customers and a deeper understanding of their needs and aspirations. Their insights support our efforts to advance the principles of zero bureaucracy in government work and deliver more efficient, seamless, and responsive services that meet evolving expectations.”

HE Marwan Ahmed Al Ali, Director General of the Ajman Department of Finance, said: “We believe that the most effective government services are built around the customer experience. Guided by this approach, we continuously review and simplify our services and procedures while drawing on customer feedback to identify opportunities for improvement, enhance access to financial and digital services, and elevate the overall experience.”

He added: “The Customer Gathering provides an important platform for direct engagement with customers and a deeper understanding of their needs and aspirations. Their insights support our efforts to advance the principles of zero bureaucracy in government work and deliver more efficient, seamless, and responsive services that meet evolving expectations.”

The initiative highlights the Ajman Department of Finance’s commitment to involving customers as key contributors in improving and shaping public services. By listening to customer feedback, understanding their experiences, and incorporating their suggestions, the Department continues to enhance service quality, efficiency, and ease of access. This partnership-driven approach supports the development of more responsive, customer-focused services that align with the strategic goals and priorities of the Ajman Government.