Published on : Thursday, January 14, 2021
Marella Cruises has decided to extend its pause in European operations until March 31, 2021 while long-haul trips are not now expected to return until at least April 30. The TUI-owed line said the decision was undertaken due to continued uncertainty as a result of COVID-19.
Impacted itineraries include explorer sailings from Tenerife and Las Palmas from February 3, up to and including March 31. Explorer 2 sailings from Barbados from February 3, up to and including April 30 as well as Discovery sailings from Málaga on February 3rd and from Montego Bay, Jamaica up to and including April 30. It also includes Discovery 2 sailings from Paphos from March 23 up to and including March 31.
The cruise line informed that all customers whose bookings are affected are in the process of being contacted directly. It mentioned that they will be offered a range of flexible options, which include amending their booking for free with a re-booking incentive, receiving a refund credit note along with an incentive, or cancelling and requesting a full refund.