Wednesday, January 10, 2024
Philippine Airlines (PAL) and its affiliated carrier, PAL Express (PALex), are progressing into the next stage of their journey by implementing IBS Software’s iFly Staff travel solution.
iFly Staff, a SaaS solution, is specifically crafted to enhance operational efficiency for airline employees during their travels. This solution streamlines the entire process of booking business and leisure trips for airline employees, automating various tasks. Through the collaboration with iFly Staff, PAL and PALex employees, along with their dependents and retirees, gain the convenience of planning, booking, and managing their travel needs across various channels and devices.
Notably, PAL stands as the pioneer Southeast Asian SaaS customer of IBS Software and the fourth within the Asia-Pacific region.
Since its implementation, iFly Staff has brought about significant improvements in the travel experiences of PAL employees. It has replaced labor-intensive, paper-based manual processes with a self-service booking capability, dramatically reducing the time required for staff travel bookings from days to mere minutes. The benefits extend beyond time efficiency, encompassing a decrease in general office backlogs, improved compliance with policies and security measures, and the facilitation of multiple payment options.
Jo-Ann Maluenda, Vice President of Human Capital at PAL, remarks: “PAL’s primary objective is to provide our valued employees, their families, and loyal PAL retirees with a smoother, more streamlined, and user-friendly process for availing of their employee travel benefits. With iFly Staff, our employees can now book their trips anytime, anywhere with just a few clicks. We partnered with IBS Software to achieve end-to-end automation of our employee travel booking and administrative processes, introducing industry-best practices without compromising PAL-specific processes. Our PAL and PAL Express employees work diligently to deliver exceptional service to our customers worldwide, and they deserve a flexible and user-friendly travel experience. We also anticipate substantial savings in back-office work.”
Vijay R Chakravarthy, VP & Head of iFly Staff at IBS Software, comments: “We are delighted to have PAL as our first Southeast Asian customer on board iFly Staff. It is significant that PAL has achieved the objectives of this transformation journey and is starting to reap the benefits. We look forward to working closely with stakeholders to enhance experiences and maximize the potential of the solution deployed at PAL.”
Sunday, April 28, 2024
Sunday, April 28, 2024
Sunday, April 28, 2024
