Sabre Corporation Launches SynXis Concierge.AI a Leap Forward in Hotel Customer Service with Generative AI

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Sabre Hospitality, a division of Sabre Corporation , a leading software and technology provider for the global travel industry, has unveiled SynXis Concierge.AI. This innovative solution utilizes Generative AI to revolutionize customer service for hoteliers. The product and its capabilities will be showcased at HITEC Charlotte in the USA from June 24-27, 2024.

SynXis Concierge.AI marks Sabre Hospitality’s initial foray into Generative AI, a technology that creates new content from inputs like text, images, and code. Leveraging Sabre’s extensive data resources, Concierge.AI offers immediate, precise, and detailed responses to specific queries. This ensures that the effectiveness of customer service is no longer solely reliant on the knowledge and experience of support agents.

Initially, SynXis Concierge.AI is being employed by Sabre’s Customer Care and Delivery (CCD) team to enhance customer service. The entire CCD team is now equipped with Concierge.AI, enabling them to handle various customer interactions, including inquiries, requests, and problem resolution.

“SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions,” said Scott Wilson, President, Sabre Hospitality. “This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers’ expectations.” 

Sabre Hospitality plans to integrate SynXis Concierge.AI into the Community Portal to boost self-service capabilities. Additionally, Sabre is exploring the AI’s application in existing products to enhance operational efficiency and optimize conversions.

“Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy Read, VP of Innovation at Sabre Hospitality. “With SynXis Concierge.AI, we are not only revolutionizing customer service but also unlocking new opportunities for driving operational efficiency and personalizing the guest experience. We have the data and connectivity to maximize Generative AI’s potential, and we are fully committed to continuous innovation, helping our customers achieve their fullest potential with this transforming technology.”