Shiji Partners with Sudima Hotels to Enhance Efficiency and Guest Experience

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Shiji, a global leader in hospitality technology, is pleased to announce that Sudima Hotels has significantly upgraded its technology infrastructure by integrating a range of solutions from Shiji’s hotel technology ecosystem. This enhancement builds on a successful partnership that started with the implementation of Infrasys POS in 2018 and ReviewPro in 2019. Sudima Hotels has now adopted additional solutions, including Shiji Payments (in partnership with Adyen), Shiji Enterprise Platform (PMS), Digital STAY, ReviewPro Surveys, and PayBy. These upgrades are designed to improve data accuracy, operational efficiency, and guest satisfaction, positioning Sudima Hotels for continued success in the competitive hospitality industry.

Sudima Hotels, based in New Zealand, had encountered operational inefficiencies and revenue losses due to its previous technology setup. In response, Shiji provided expert guidance and transparent communication, offering clear insights into current capabilities and future developments. This collaboration allowed Sudima Hotels to quickly resolve integration challenges and transition to a more efficient and cost-effective system, ensuring the group can maintain its high standards and deliver exceptional guest experiences.

“At Sudima Hotels, we believe in the power of technology to transform guest experiences and drive operational efficiency,” said Les Morgan, Chief Operating Officer of Sudima Hotels. “Our partnership with Shiji has been instrumental in achieving these goals. Their solutions align with our proactive and forward-thinking philosophy, and we’ve seen firsthand how thoughtful technology adoption gives us a competitive edge in the market.”

Shiji’s team swiftly mobilized to meet the tight implementation deadlines set by Sudima Hotels, showcasing their dedication to customer satisfaction and operational excellence. The rollout of the Shiji Enterprise Platform not only resolved existing integration challenges but also introduced advanced features that enable Sudima Hotels to offer personalized and enhanced guest experiences.

“Sudima Hotels’ decision to expand their partnership with Shiji reflects their commitment to leveraging cutting-edge technology to enhance both guest experience and operational efficiency,” said Nikkie Singh- Senior Vice President, Shiji APAC & Middle East. “Our comprehensive solution, including the Shiji Enterprise Platform and Digital Stay, is unmatched in functionality and features, enabling Sudima Hotels to address past challenges while preparing for future growth. We are proud to support Sudima Hotels in their journey to redefine excellence in hospitality.”

Sudima Hotels’ choice to upgrade their technology stack with Shiji’s cutting-edge solutions highlights their commitment to ongoing innovation and improvement. In a rapidly changing hospitality industry, this investment in a comprehensive and integrated technology platform will help Sudima Hotels sustain their leadership and continue providing outstanding guest experiences.