Qantas Boosts Digital Travel With Expedia Deal for Hotels Holidays and Loyalty Rewards

A major digital upgrade for Qantas travellers is being prepared after a strategic technology agreement with Expedia Group was announced. The Qantas and Expedia partnership will reshape Qantas Hotels and Holidays and Jetstar Holidays through an integrated booking platform.

Customers will be given one place to arrange hotel and holiday bookings, manage trips and earn or redeem Qantas Points rewards. Smarter recommendations, deeper app integration and improved self-service tools are also planned. With the upgraded platform scheduled for the first half of 2027.

Expedia B2B to Power Unified Qantas Booking Platform

The new platform will be powered by Expedia Group B2B and will be designed specifically for the Qantas Hotels and Holidays ecosystem. Expedia Group B2B’s Composable Agentic Template will form the technology foundation for the service. Through the platform, hotel stays and holiday packages will be brought together within a single digital environment.

Customers will be able to complete hotel and holiday bookings while also earning or redeeming Qantas Points rewards. Trip management will also be incorporated, reducing the need for travellers to move between separate services when organising different parts of a journey.

The Qantas and Expedia partnership is therefore centred on creating a more connected booking process rather than simply adding another sales channel. Qantas Hotels and Holidays will be supported by Expedia Group B2B technology, while the broader holiday ecosystem will be equipped with infrastructure intended to improve how travel products are searched, booked and managed.

Qantas App and Smarter Recommendations to Upgrade Customer Journey

A stronger digital travel experience is expected through deeper integration with the Qantas App and improved digital self-service capabilities. Machine learning will also support property and holiday recommendations, giving customers more relevant options during planning and booking.

Additional flexibility will be introduced through package-building capabilities. Holiday packages will be able to include premium cabin seating and partner codeshare flights, bringing more travel components into the same booking environment.

For customers, these changes are intended to make Qantas Hotels and Holidays faster, smarter and more intuitive. Qantas Points rewards will remain part of the proposition, allowing loyalty benefits to be connected directly with accommodation and package purchases.

The planned changes also show how the Qantas and Expedia partnership is being structured around personalisation, convenience and digital self-service. These capabilities will be integrated into a platform designed to support the complete journey from initial search to later trip management.

Hotel Suppliers to Gain New Connectivity Options

Hotel suppliers are also expected to benefit from the new technology arrangement. The platform will provide Qantas and participating suppliers with more seamless connectivity options, while Expedia Group B2B’s technology will support ongoing product releases.

That access is intended to allow Qantas Hotels and Holidays to evolve as new capabilities become available. Rather than being limited to a fixed technology set, the platform will be connected to Expedia Group B2B’s wider development pipeline.

The arrangement is also expected to create new growth opportunities for hotel suppliers by improving the technology supporting hotel and holiday bookings. Supply, pricing, payments, loyalty functions and digital experiences will be brought together within one integrated system.

According to the announcement, this integration is intended to give Qantas greater flexibility in deploying new features. The digital travel experience can therefore be developed over time while closer connections are maintained between Qantas, customers and accommodation partners.

H1 2027 Launch to Advance Qantas Digital Travel Strategy

Development and integration work between Qantas Loyalty and Expedia Group B2B is already underway. The upgraded Hotels and Holidays platform has been scheduled for launch during the first half of 2027.

The project has been positioned as part of Qantas Loyalty’s longer-term growth strategy. Through the Qantas and Expedia partnership, technology used across Qantas Hotels and Holidays will be expanded to support customisation, smarter search functions and faster feature deployment.

Jetstar Holidays is also included within the wider technology transformation announced by Qantas Loyalty. The agreement is therefore expected to influence more than one holiday-booking channel within the Qantas Group ecosystem.

Once introduced, the platform will bring hotel and holiday bookings, trip management and Qantas Points rewards into a more closely connected system. The emphasis will remain on making the digital travel experience easier to navigate while giving the business a technology foundation that can support releases from Expedia Group B2B as development work continues.

Qantas and Expedia Partnership Builds a Connected Travel Ecosystem

The Qantas and Expedia partnership marks a significant technology shift for Qantas Hotels and Holidays and Jetstar Holidays. Through Expedia Group B2B’s platform, customers will be offered a more integrated digital travel experience covering search, booking, loyalty and trip management. Hotel and holiday bookings will be connected with Qantas Points rewards, smarter recommendations, app integration and expanded package options.

Hotel suppliers will also receive new connectivity opportunities through the upgraded system. With development already underway and launch planned for the first half of 2027, the project is set to reshape how Qantas holiday products are digitally delivered to customers effectively.