VTrips Revolutionizes Vacation Rental Management with TrackDistribution Integration: Gives Five Stars for Easy Reviews Management

Thursday, April 4, 2024

VTrips, a prominent player in vacation rentals, has recently integrated TrackDistribution, an enterprise-level channel distribution tool from TravelNet Solutions (TNS), into its operations. With over 6,000 short-term rental listings and more than 15 brands under its umbrella, VTrips faces significant challenges in managing its vast portfolio. However, according to Steve Milo, the Founder and CEO, and Amber Carpenter, the head of product, the standout feature of TrackDistribution has been its Reviews Management functionality.

Dealing with guest reviews, and occasionally evaluating the guests themselves, is a substantial responsibility for any expanding vacation rental firm. Previously, managing reviews across various channels and properties was a time-intensive task, often requiring dedicated personnel. Additionally, the process of sentiment analysis further complicated matters.

Now, with TrackDistribution’s Reviews Management feature, VTrips has found a game-changing solution. It is hailed as the most advanced and time-efficient option available. This feature enables the team to conveniently access and respond to reviews from multiple channels while also providing sentiment analysis, all from a unified interface.

“Without Reviews Management, it’s incredibly hard to make your reviews tangible in one place,” Carpenter said. “Everything is in disparate places. So the fact that it’s been brought all together into one place is huge.”

A Unique Partnership

The enduring collaboration between VTrips and TNS spans numerous years, marked by a commitment to pioneering advancements that elevate the entire industry. In the realm of enterprise technology, scalability is paramount, and few entities have expanded as vigorously as VTrips.

Beyond his role as founder and CEO, Steve Milo is a vocal champion of the short-term rental sector. His advocacy extends to his service on the board of the Vacation Rental Management Association, further solidifying his dedication to the industry’s advancement.

“I’m thrilled to share the exciting news about our deepening collaboration with the fantastic team over at TNS,” said Milo. “We’re all about taking things up a notch, and this partnership is no exception. We’re integrating their enterprise-caliber TrackDistribution and Reviews Management into our operations, paving the way for a whole new level of efficiency and unforgettable guest experiences.”

VTrips has recently finalized a contract extension, ensuring its numerous property management entities will depend on Track for the next five years. Describing their relationship akin to training partners, Ryan Bailey, CEO of TNS, emphasized the extensive history of mutual enhancement between the two companies.

“VTrips’ incredible growth and industry-shifting business model has played a major role in helping us build solutions that can keep up with the biggest and most demanding customers,” Bailey said. “They always challenge us to be better and think bigger, and I’m forever grateful for that relationship. That they’ve already integrated the new TrackDistribution into their operations is a big validation of the platform’s scalability and reliability.”

Fostering trust and cultivating collaborative partnerships with both clients and partners is a central priority for TNS. Milo, who sits on its customer advisory board, is instrumental in this endeavor. The board consistently provides candid feedback, driving the development of increasingly beneficial and valuable solutions.

“At VTrips, we’ve been there from the beginning of TravelNet Solution’s PMS/Track journey. We’ve watched it grow, been part of its evolution, and we haven’t just stood on the sidelines. Nope, we’ve been in the game, offering insights and feedback every step of the way,” Milo added. “It’s not just about embracing cutting-edge technology for us; it’s about actively shaping it to meet the ever-changing needs of our industry and, of course, our beloved guests. Together, we’re not just keeping up with standards; we’re setting new ones in the vacation rental sector!”

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