Cayman Airways Enhances Passenger Experience With New Ticket Refund Protection Option for Global Travellers

Written By: Ricky Acharjee

Ricky Acharjee

I am travel writer at Travel And Tour World with 3 years of experience covering global tourism, aviation, hospitality, and destination news. Dedicated to accurate reporting and compelling storytelling, Ricky explores the trends, innovations, and developments shaping the international travel industry while delivering engaging insights for travellers and industry professionals.

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September 3, 2026 3:24 PM

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Cayman Airways has introduced a new partnership with Protect Group to provide passengers with access to Refund Protect, an optional service that enables travellers to secure enhanced refund options when making their bookings.

Through this collaboration, Refund Protect will be available across all Cayman Airways routes, markets and supported payment methods, creating a seamless and consistent booking experience for customers travelling to, from and within the Cayman Islands. The service will also be integrated into the Cayman Airways mobile application, allowing passengers booking through mobile platforms to receive the same added flexibility and reassurance.

The rollout of Refund Protect has been enabled through Cayman Airways’ Sabre-powered digital booking system. As an integration partner of Protect Group, Sabre supports the smooth implementation of the service within the airline’s booking journey, ensuring a scalable solution that complements the carrier’s existing digital experience.

Refund Protect provides eligible customers with the opportunity to request a refund when unexpected circumstances prevent them from travelling, based on the applicable terms and conditions. The entire process is managed by Protect Group, including refund requests, customer assistance and payment handling. This allows Cayman Airways to strengthen passenger confidence and improve the overall booking experience while maintaining operational efficiency.

Paul Tibbetts, Executive Vice President and Chief Financial Officer at Cayman Airways, said:
“Our customers travel with Cayman Airways for business, vacations, family visits and some of life’s most important moments, so we want to make every stage of their journey with us as convenient and reassuring as possible. Refund Protect gives our customers greater flexibility when they book, and added reassurance should qualifying unexpected circumstances affect their plans. It is another way we are responding to our customers’ needs from the moment they make their booking, and we are pleased to partner with Protect Group to offer this additional choice.”

Stuart Barclay, CRO at Protect Group, said:
“We are proud to partner with Cayman Airways and support the airline’s commitment to a seamless digital booking experience. This launch is a strong example of how Refund Protect can be deployed across an airline’s full route network and customer channels, including both web and app, while integrating smoothly through one of our established technology partners, Sabre.”

The collaboration highlights the airline sector’s increasing efforts to minimise booking concerns and provide travellers with greater flexibility during the reservation process. By introducing Refund Protect, Cayman Airways aims to enhance the overall customer journey by offering added reassurance at the point of purchase while also unlocking a new ancillary revenue stream through a seamlessly managed solution.

As the national flag carrier of the Cayman Islands since 1968, Cayman Airways operates a network of regional and international services connecting the islands with important destinations. The integration of Refund Protect strengthens the airline’s focus on delivering a more flexible, convenient and customer-oriented travel experience.