Tokyo Joins Osaka in Emirates’ Growing Japan Travel Network as Airline Expands Flights and Luxury Services

Tokyo has gained a new Emirates retail destination as the airline deepens its presence in Japan. The Emirates Travel Store in Tokyo has opened in Otemachi, following the carrier’s Osaka store launch in July 2025. Customers across the capital can now seek booking assistance, travel information and tailored itinerary support in person.

The opening coincides with plans to increase Narita services from 26 October 2026, taking Emirates’ passenger operations in Japan to 28 flights a week. Together, the retail investment and added air capacity underline the airline’s focus on connecting Japanese travellers with destinations across its international network through Dubai.

Tokyo Adds to an Established Osaka Retail Presence

The new store was officially inaugurated at a ribbon-cutting ceremony attended by senior Emirates executives, diplomats, aviation officials, travel industry members and media. Among those present were the United Arab Emirates Ambassador to Japan, Shihab Ahmed Al Faheem, and senior Emirates representatives responsible for Far East operations and the Japanese market. Tetsuya Mori, from the Japan Civil Aviation Bureau, also attended.

The opening follows the arrival of the Emirates Travel Store in Osaka in July 2025. With a second dedicated location established, the airline’s retail services have been extended to the greater Tokyo area. Otemachi was selected as the setting for the new facility, placing it within one of the capital’s principal business and commercial districts.

For customers seeking information about Emirates flights to Japan or journeys departing from the country, the outlet provides an additional way to engage with the carrier.

Japan remains a key strategic market for the Dubai-based airline.

Multilingual Consultants Make Journey Planning More Accessible

Support at the Emirates Travel Store in Tokyo is provided by multilingual travel consultants serving Japanese and international customers. Visitors can discuss flight bookings, obtain travel-related information and receive assistance with curated itineraries. Direct interaction allows requirements to be addressed in a dedicated setting.

The store also provides a place to explore the airline’s worldwide network and its available travel products. Customers considering Emirates flights to Tokyo and Osaka can obtain information about the carrier’s operations, while those preparing journeys from Japan can seek help planning onward routes through its global network.

This approach places personalised assistance alongside digital facilities rather than relying exclusively on online booking. It also adds a face-to-face dimension to luxury travel services in Tokyo, with staff available to guide customers through the choices involved in arranging a trip.

Business Class Display Anchors the Premium Store Experience

The outlet’s interior has been arranged to create a relaxed environment. Beige lounge chairs and modern furnishings provide seating for visitors meeting Emirates travel consultants. The design reflects the carrier’s emphasis on comfort and premium presentation, bringing aspects of its onboard identity into a city-centre retail setting.

Several features support the customer experience. A self-service kiosk offers an additional point of interaction, while a personalised queue management system is intended to organise visits. A selfie mirror features backgrounds showing popular destinations served by Emirates.

A Boeing 777 Business Class seat is also on display, giving visitors a look at the airline’s premium cabin product. Together, these elements distinguish the facility from a conventional booking counter. The combination of consultation areas and interactive displays forms part of the luxury travel services in Tokyo introduced through the new store.

The venue is on the first floor of Otemachi One, 1-2-1 Otemachi, Chiyoda-ku.

Narita Growth Increases Flight and Cargo Capacity

Alongside the store opening, an Emirates flight expansion in Japan is scheduled to begin on 26 October 2026. The airline plans to add a Narita service, bringing passenger operations to and from Japan to 28 flights weekly. The additional flight will be operated with a Boeing 777-300ER, offering more than 300 passenger seats in each direction.

Emirates currently serves Narita International Airport, Tokyo International Airport at Haneda and Kansai International Airport in Osaka with direct services to Dubai. These routes underpin Emirates flights to Tokyo and Osaka and connect Japan with the carrier’s wider international network.

The extra Narita operation will also provide 20 tonnes of additional daily cargo capacity. Emirates says the service will address growing demand for travel to Japan and offer departing passengers more choice.

The Emirates flight expansion in Japan covers passengers and freight, while the store adds another customer contact point. The store is open Monday to Friday, 11 am to 7 pm, and closes on weekends and public holidays.

Conclusion

The Tokyo opening marks the next stage of Emirates’ retail development in Japan after its Osaka launch. By offering multilingual advice, booking support and an opportunity to examine a Business Class seat, the Emirates Travel Store in Tokyo brings airline services into a central commercial district.

At the same time, planned Narita frequency growth will increase passenger flights across Japan to 28 a week from 26 October 2026. Additional seating and cargo capacity have been outlined as part of that change. For travellers exploring Emirates flights to Japan, these developments combine more in-person support with an expanded international flying schedule.