Shiji Powers New Digital Era for Chatrium Residence Riverside Bangkok With Cloud PMS Upgrade

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Shiji has launched the Daylight PMS cloud platform for nature Residence Riverside Bangkok and powered a new digital era for the property. The Daylight PMS cloud platform helps the hotel streamline operations and long-stay guest management and provides a more personalized hospitality experience. The new technology enhances the property’s capacity to provide best in class services for long-stay guests and flexible billing. The new technology positively impacts science operations of the hospitality industry in Thailand.

The deployment introduces Shiji’s specialised Apartment Module, a solution developed to help hospitality properties efficiently manage extended stays, complex billing processes and personalised resident services. The technology upgrade enables Chatrium Residence Riverside Bangkok to deliver a smoother and more flexible experience for guests while improving operational efficiency across the property.

Located in Bangkok, Chatrium Residence Riverside Bangkok combines the comfort of a serviced residence with the service standards of a luxury hotel. The property welcomes long-term guests, business travellers and residents who require greater flexibility, consistency and personalised hospitality solutions.

Managing extended stays requires a different operational approach compared with traditional hotel accommodation. Properties must handle customised payment structures, longer guest relationships, individual service preferences and detailed resident records. To address these requirements, Chatrium Residence Riverside Bangkok selected Daylight PMS for its cloud-native capabilities, centralised guest information management and ability to support complex hospitality operations.

Shiji’s platform provides a unified view of guest profiles, allowing teams to access important information and deliver more personalised services throughout a guest’s stay. The system also supports stronger operational coordination while maintaining high standards of data security and privacy protection.

The integration of the Apartment Module further enhances the property’s ability to manage residential-style accommodation. It allows teams to handle flexible billing arrangements, extended booking cycles and resident-focused services more effectively, creating a more seamless experience for guests staying for longer periods.

The successful launch represents another step in Shiji and Chatrium Hospitality’s technology partnership, as both companies focus on adopting innovative solutions that improve efficiency and strengthen guest experiences. By introducing advanced cloud-based property management capabilities, Chatrium Residence Riverside Bangkok is positioned to better meet the evolving expectations of modern long-stay travellers.

With hospitality demand increasingly shifting towards flexible accommodation models, serviced residences and hybrid hotel concepts, technology solutions that support personalised and efficient operations are becoming essential. The adoption of Daylight PMS highlights the growing importance of digital transformation in delivering smarter, more connected hospitality experiences.

“We are proud to support Chatrium Residence Riverside Bangkok in its continued commitment to innovation and service excellence,” said James Liaw, General Manager for Singapore and Thailand of Shiji Group. “With Daylight PMS, we’ve delivered a platform designed around the guest, enabling seamless and personalized experiences while ensuring robust security and privacy standards. The successful deployment of the Apartment Module demonstrates how flexible, cloud-native technology can support the unique operational needs of long-stay and serviced residence properties.”

A major feature of the implementation is Shiji’s specialised Apartment Module, which has been designed to address the complex operational needs of extended-stay and residential hospitality. The solution helps Chatrium Residence Riverside Bangkok manage longer guest stays more efficiently through flexible reservation handling, customised billing cycles and improved resident service management.

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The module also enables teams to maintain detailed guest preferences and service requirements, allowing the property to deliver more personalised experiences. Enhanced coordination between departments supports smoother workflows and ensures more consistent service standards throughout a guest’s stay.

The technology upgrade also includes integration with the SUN Accounting System, creating a more efficient financial management process through improved reconciliation and real-time operational insights. These connected systems help reduce manual tasks, improve accuracy and build a more integrated digital ecosystem that supports smarter property operations.

“At Chatrium Residence Riverside Bangkok, our focus has always been on delivering the perfect balance of luxury living and intuitive service,” said Manfred Ilg, General Manager for Chatrium Hotel & Residence Riverside Bangkok. “Implementing Shiji’s Daylight PMS allows us to further enhance that experience by better understanding our residents while streamlining day-to-day operations. This investment reflects our ongoing commitment to innovation and to continuously improving the comfort, convenience, and personalization we provide to our long-stay guests.”

The successful launch of the system was achieved through strong cooperation between the Shiji and Chatrium teams, with both sides working closely to configure the Apartment Module according to the property’s specific operational needs and service expectations.

The implementation reflects the increasing demand for flexible, cloud-based hospitality technology solutions that can support evolving accommodation models, including serviced residences and extended-stay properties. With Daylight PMS in place, Chatrium Residence Riverside Bangkok can enhance resident engagement, improve operational performance and build a more scalable technology foundation for future growth and innovation.