Encalm Hospitality Expands Airport Services with New Lounges at Vizag International Airport

Written By: Tuhin Sarkar

Tuhin Sarkar

Tuhin Sarkar is a Senior Journalist at Travel and Tour World with more than 10 years of experience in travel and tourism journalism. A post-graduate in Journalism and Mass Communication from Jadavpur University, he combines strong research, industry knowledge and storytelling expertise to produce engaging, insightful and impactful travel news and fascinating feature stories.

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September 2, 2026 6:40 PM |

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Encalm Hospitality expands at Vizag International Airport, bringing new lounges, Meet & Assist and baggage services as rising passenger demand pushes Indian airports towards more seamless, comfortable journeys.

Encalm Hospitality is expanding its airport hospitality network with a new presence at Alluri Sitarama Raju International Airport in Vizag. The move brings Encalm’s lounges, Atithya Meet & Assist and EnWrap baggage-wrapping services to passengers travelling through the airport.

Importantly, the expansion comes as India’s aviation market continues to grow and travellers increasingly look for greater comfort beyond the flight itself. Encalm will operate separate domestic and international lounges, offering live food counters, a bar, lounge bay and private dining room. Meanwhile, Meet & Assist and baggage services will add support before and after the lounge experience, creating a more connected airport journey for passengers.

Encalm Hospitality has expanded its airport hospitality footprint to Alluri Sitarama Raju International Airport in Vizag, introducing a portfolio of passenger services designed to make time spent at the airport more comfortable, convenient and organised.

The expansion brings together several services under the Encalm ecosystem, giving passengers access to premium lounges as well as assistance and baggage-related facilities. The company said the new offering is designed around different stages of the passenger journey rather than focusing solely on the traditional airport lounge experience.

For travellers passing through Vizag, the arrival of Encalm adds another layer to the airport’s passenger-service proposition. The company will operate two lounges, with one serving domestic passengers and another catering to international travellers.

Both lounges will include live food counters, a bar, lounge bay and private dining room. The combination is intended to give passengers more options for eating, relaxing, working or spending time privately while waiting for their flights.

Two lounges designed for different passenger journeys

A key element of Encalm’s Vizag expansion is the introduction of dedicated domestic and international lounges.

Rather than offering a single shared facility, Encalm is positioning the two spaces as separate hospitality touchpoints for passengers travelling through the respective terminals or areas of the airport.

The lounges will provide food and beverage facilities through live food counters and a bar. Lounge areas will give passengers a place to unwind before departure, while private dining rooms are expected to offer a more secluded setting for guests seeking additional privacy.

The move reflects a broader shift in airport hospitality, where passengers increasingly expect the time between check-in and boarding to be part of the travel experience.

For airlines, airports and hospitality operators, that shift has created greater emphasis on passenger comfort, service quality and convenience. Encalm’s expansion into Vizag therefore comes at a time when airport facilities are increasingly being evaluated not simply on infrastructure but also on the quality of the overall passenger experience.

Meet & Assist adds personalised support

Alongside its lounges, Encalm will introduce Atithya Meet & Assist services at Vizag International Airport.

Meet & Assist services are designed to provide passengers with additional support as they navigate the airport. Depending on the service requirement, such assistance can help make airport processes easier to manage, particularly for travellers who value personalised guidance and a smoother transition between different stages of their journey.

For Encalm, Atithya forms part of a wider strategy to connect multiple airport services under one hospitality ecosystem.

The company is positioning the combination of lounge access, personal assistance and baggage services as a more integrated proposition. This approach is significant because the airport journey does not begin when a passenger enters a lounge and does not end when they leave it.

Passengers may require assistance on arrival, during departure formalities, while managing baggage or when looking for somewhere comfortable to wait. By combining several services, Encalm aims to address those requirements across multiple touchpoints.

EnWrap brings baggage convenience

The new Vizag offering also includes EnWrap, Encalm’s baggage-wrapping facility.

Baggage wrapping provides passengers with an additional service before they proceed towards security and departure areas. It complements the company’s wider airport hospitality proposition by addressing a practical part of the journey alongside its more experience-led services.

Together, Encalm’s lounge, Meet & Assist and baggage facilities create a broader portfolio at Vizag. The company says the services have been developed to work alongside one another and provide greater convenience throughout the airport experience.

This integrated approach also underlines how airport hospitality is evolving. Travellers are no longer looking only for a comfortable chair, food and a quiet space. They increasingly value services that reduce friction and help them move through the airport with greater ease.

Encalm targets changing traveller expectations

India’s aviation sector has experienced significant growth, increasing the importance of passenger experience across airports of different sizes and markets.

As more people travel by air, expectations around airport services are also changing. Travellers increasingly want convenience, comfort and responsive service, particularly when journeys involve long waiting periods, unfamiliar airports or multiple stages of airport processing.

Encalm’s entry into Vizag comes against this backdrop.

The company described the expansion as another step in its effort to address changing guest expectations through connected services. Its stated focus is on creating an experience that extends beyond individual facilities and covers different stages of the airport journey.

Vikas Sharma, Group Chief Executive Officer, Encalm, said the company was pleased to bring its airport hospitality services ecosystem to Vizag International Airport.

He said Encalm’s focus has been on delivering hospitality excellence while making passengers’ time at airports more comfortable and convenient. He also said the company looks forward to extending the Encalm experience to Vizag passengers and contributing to the airport’s passenger experience.

Pooja Bhondekar, Business Head – Airport Hospitality, Encalm, said the company was pleased to bring its guest-focused approach to the airport.

According to Bhondekar, the lounges, Atithya Meet & Assist and EnWrap services are intended to support passengers at different stages of their journey. She added that the services have been designed to complement each other and make the airport experience more convenient, comfortable and responsive.

Vizag becomes another Encalm airport destination

The launch strengthens Encalm’s presence across India’s airport network.

The company already operates at Delhi’s Indira Gandhi International Airport, Hyderabad’s Rajiv Gandhi International Airport and Goa’s Manohar International Airport. Vizag now joins that network as the latest location for Encalm’s airport hospitality services.

The expansion also demonstrates the company’s ambition to build an integrated hospitality platform rather than limit its operations to traditional airport lounges.

Its portfolio includes Encalm Lounges, Encalm Privé, Encalm Xenia, Atithya – Meet & Assist, Encalm Skyplates and Encalm Eats. These services cover areas including premium lounges, personalised airport assistance, wellness, inflight catering and food and beverage.

The company says its approach combines elements of Indian hospitality with modern operational standards. The objective is to deliver a service experience that feels welcoming while maintaining consistency across different airport environments.

Recognition supports the hospitality proposition

Encalm’s expansion also follows a series of industry recognitions.

The company has received consecutive recognition at the Travel + Leisure India’s Best Awards in 2024 and 2025. It was also recognised at the Condé Nast Traveller India Readers’ Choice Awards 2025, the PEAKLIFE Gourmet Awards 2025 and the Today’s Traveller Award 2025.

At international level, Encalm was recognised at the PATWA International Travel Awards 2026 as Best Company – Airport Hospitality Services (India) and received the PATWA Gold Award for Excellence.

Such recognition provides additional context for the company’s expansion strategy, although the long-term test at Vizag will ultimately be passenger experience, operational consistency and the ability to deliver its stated service standards at scale.

What the Vizag launch means for passengers

For passengers, the most immediate impact is the availability of more airport hospitality options under one provider.

Domestic and international travellers will have dedicated lounge facilities, while Atithya Meet & Assist provides an additional layer of personalised airport support. EnWrap adds a practical baggage service.

The three components address different passenger needs, but their combination is particularly relevant as airports increasingly compete on the quality of the journey they provide.

For Vizag, the development adds premium hospitality facilities that can serve both leisure and business travellers. It also gives frequent flyers another option when looking for a place to eat, relax or spend time before departure.

More broadly, Encalm’s expansion illustrates the direction of India’s airport hospitality market. As passenger numbers and expectations rise, the focus is moving towards experiences that are more personalised, connected and convenient.

The company’s presence at Vizag is therefore more than a new lounge launch. It represents an expansion of an airport hospitality model that brings several passenger services together under a single ecosystem.

“Encalm Hospitality’s arrival at Vizag International Airport is a positive development for India’s rapidly evolving travel ecosystem. By combining premium lounges, Meet & Assist and baggage services, Encalm is responding to what modern travellers increasingly expect: convenience, comfort and thoughtful service at every stage. This expansion also demonstrates how airport hospitality is becoming an important part of the wider travel experience, rather than an optional add-on. As Founder and Editor-in-Chief of Travel And Tour World, I see this as a meaningful step towards stronger passenger experiences in India’s regional aviation markets. I congratulate Vikas Sharma, Pooja Bhondekar and the entire Encalm team.”— Anup Kumar Keshan, Founder and Editor-in-Chief, Travel And Tour World

India’s expanding aviation market is creating stronger demand for airport experiences that go beyond basic transportation. The cause is clear: passengers increasingly value comfort, speed, assistance and convenience during airport time. The answer is a connected hospitality model combining lounges with practical support services. Encalm’s Vizag expansion addresses that requirement through domestic and international lounges, Atithya Meet & Assist and EnWrap baggage wrapping. The reason this matters is that passengers experience an airport as an entire journey, not merely a gateway to an aircraft. By bringing several services together, Encalm can address different passenger needs while strengthening Vizag’s overall hospitality offering.

Encalm Hospitality’s expansion into Vizag marks another step in the development of India’s airport hospitality sector. Its new domestic and international lounges will provide dining, drinks, relaxation and private spaces for passengers. Atithya Meet & Assist adds personalised support, while EnWrap addresses a practical baggage requirement. Together, the services create a broader proposition covering multiple stages of the airport journey. The launch also strengthens Encalm’s presence across major Indian aviation hubs, following its operations in Delhi, Hyderabad and Goa. As passenger expectations continue to rise, Vizag’s new Encalm facilities underline the growing importance of comfort, convenience and service within modern air travel.