UK, France, Spain, Denmark, Italy and Switzerland Face Major Travel Chaos as Brussles Airlines and EasyJet Cancel Over Thirty Flights in Key Routes Including Brussles, Geneva, Copenhagen and More: New Updates

Written By: Paromita Ghosh

Paromita Ghosh

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September 24, 2025 9:31 PM

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A significant cyberattack on targeted Collins Aerospace, a key provider of check-in and boarding systems for several European airports, including Brussels, Berlin, and London Heathrow. This breach led to extensive flight cancellations and delays by Brussles Airlines and EasyJet , severely impacting travelers across the continent.The cyberattack on Collins Aerospace has significantly impacted several key destinations across Europe, including Brussels, Geneva, Barcelona, and Venice. Flights operated by Brussels Airlines and easyJet were particularly affected, with numerous cancellations and delays persisting even on September 24, 2025. The root cause of these disruptions was the compromise of MUSE, the software responsible for check-in and boarding processes at major airports. As a result, passengers faced severe delays, with many stranded at airports or forced to adjust their travel plans. These issues reflect the vulnerabilities in airport systems that rely on third-party providers, highlighting the broader impact on global air travel.

Cause of Cancellations: Cyberattack on Airport Systems

The cyberattack compromised the MUSE software used for check-in and boarding processes, forcing airports to revert to manual procedures. Brussels Airport was among the hardest hit, canceling multiple flights due to the unavailability of a secure update to the compromised system.

Key Affected Routes

easyJet:

• Geneva (GVA) to Copenhagen (CPH)
• Basel-Mulhouse (EAP) to Valencia (VLC)
• Basel-Mulhouse (EAP) to Barcelona (BCN)
• Basel-Mulhouse (EAP) to Hamburg (HAM)
• Paris Orly (ORY) to Venice (VCE)

These cancellations disrupted travel plans for thousands of passengers, especially during peak travel times.

Cancelled Flights by Brussles Airlines:

Cancelled Flights by EasyJet:

Impact on Passengers

Passengers faced significant challenges, including long wait times, lack of timely information, and inadequate support services. Brussels Airlines and easyJet have stated that they are working to rebook affected passengers and provide necessary assistance.

Impact on Tourism

The disruptions have had a ripple effect on tourism, particularly in cities like Brussels, Geneva, and Venice, which are popular tourist destinations. The cancellations and delays have led to missed connections, hotel booking issues, and a general decline in tourist satisfaction. Local businesses and tourism operators are also feeling the impact as travelers reconsider their plans.

Passenger Rights and Compensation

Under EU Regulation passengers affected by cancellations or long delays may be entitled to compensation, unless the disruption is due to extraordinary circumstances like a cyberattack. However, airlines are still obligated to provide care, such as rebooking, meals, and hotel accommodations if necessary.

Affected passengers are advised to keep receipts for any expenses incurred and to contact the airlines directly to claim compensation or reimbursement.

Overview

The cyberattack on Collins Aerospace has highlighted vulnerabilities in the aviation sector’s reliance on third-party software providers. While efforts are underway to restore normal operations, passengers are encouraged to stay informed about their flight statuses and to understand their rights in case of further disruptions.

Source: FlightAware